Our commitments, timelines, and guidelines for product returns and refunds
Customers may initiate a return request within 15 days of confirmed parcel delivery. To qualify for a return or replacement, the merchandise must be unused, in its original manufactured condition, and enclosed within original packaging along with all documentation, labels, serial tags, and accessories.
Certain merchandise categories are strictly non-returnable due to hygiene, safety, and operational standards. These include opened personal hygiene and wellness goods, perishable consumables, gift cards, customized items, downloadable software, and clearance sale products marked as final purchase.
To begin a return, contact our support team at contact@dailysmartshopping.com with your order invoice number, item details, and reason for return. Once verified, our representatives will issue a Return Merchandise Authorization (RMA) along with designated warehouse return shipping instructions.
If an item arrives damaged, flawed, or different from what was ordered, notify our support team within 48 hours of receipt. Submit clear photographic evidence showing the shipping label, packaging, and defective areas. Upon verification, we will send an immediate complimentary replacement or process a full refund.
Returned parcels undergo physical quality checks upon warehouse arrival. Products showing unauthorized usage, missing component parts, damaged outer boxes, or customer-induced wear may receive a partial refund or be returned to the customer at their expense.
Following package receipt and warehouse inspection approval, refunds are issued within 5 to 7 business days. Credit balances will be returned to your original payment method (or bank account transfer in the case of Cash on Delivery orders).
Daily Smart Shopping covers all return postage costs for defective, broken, or mis-shipped parcels by issuing a prepaid shipping label. For elective returns based on customer preference or change of mind, the customer is responsible for direct return carrier postage.
Product exchanges for variant sizing or alternative items are supported subject to warehouse stock availability. In the event of a price discrepancy between the original and newly selected model, balances must be settled prior to new shipment dispatch.
Customers can cancel placed orders within 2 hours of submission at no charge by contacting support. Once an order enters warehouse packing, processing, or courier transit, it cannot be recalled and must follow the standard post-delivery return procedure.
For all return, exchange, or refund questions, contact our support desk at contact@dailysmartshopping.com.